Van wie is die organisatie eigenlijk?

De afgelopen weken zijn we weer overspoeld met allerlei gedoe in organisaties dat in de pers geduid wordt als fraude, misbruik van algemene middelen, mismanagement en ondeugdelijk bestuur: handel in pintransacties, te hoge declaraties door artsen, beleggingen door scholen, mislukte grondbeleggingen door gemeenten, te hoge salarissen bij woningcorporaties, nu al roestige hogesnelheidstreinen, farmaceuten die elkaar betalen om een nieuw medicijn niet op de markt te brengen en ga zo maar door. Wat me hieraan opvalt: het gaat vrijwel altijd om organisaties waarbij het niet geheel duidelijk is wie nu eigenlijk de ‘eigenaar’ is en met wiens geld er wordt ‘gespeeld’…

Het ligt voor de hand om te zeggen dat het hierbij gaat om ‘publieke’ organisaties en dus ook ‘publiek’ geld. Maar daarmee wordt de discussie niet helderder. Wie is dan dat publiek? En hoe komt het dat bij private ondernemingen veel minder vaak dit soort voorbeelden naar buiten lijkt te komen? Zouden ze de vuile was minder snel buiten hangen? Of zouden ze daar wellicht anders te werken gaan?

Het geeft wel te denken. Volgens mij moeten we terug naar de kern. Naar waar het bij organisaties allemaal om begon: een idee en een doel, waarvoor het handig of soms zelf noodzakelijk is om een organisatie te beginnen. Én voor wie: een klant, patiënt, bewoner, cliënt, leerling, student, hoe je die persoon ook maar wilt noemen. Ik heb stellig de indruk dat in veel organisaties niet meer duidelijk is waar het eigenlijk allemaal om draait. We zeggen misschien van wel, dat de klant centraal staat, maar dat voelt vaak niet zo. Integendeel…

En dat hoeft helemaal niet met dure mission statements, maar gewoon een gesprek met elkaar hierover voeren en elkaar regelmatig kritisch bevragen: is dit nu waarvoor onze organisatie (be)staat?

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