Onwetendheid, verwondering en creativiteit

Prachtige zin van Frank Westerman, in Volkskrant Magazine: ‘onwetendheid voedt verwondering en creativiteit’. Het artikel gaat weliswaar over zijn veranderde standpunt over millennials, maar zijn citaat is zeker ook van toepassing op het dagelijkse werk van een organisatieadviseur. Zonder verwondering geen vernieuwing!

Wat volgens Frank Westerman geldt voor de generatie na hem, die volgens hem met meer oorspronkelijkheid en een zekere naïviteit naar de wereld kijkt, is in mijn ogen ook een deel van de kern van het werk van een organisatieadviseur. Socrates was er 2500 jaar geleden al een meester in: via vragen op zoek naar kennis en waarheid.

Met een frisse blik naar een organisatie en mensen binnen die organisatie kijken, zonder direct een oordeel klaar te hebben. En vragen stellen waar anderen wellicht geen vragen meer stellen: hoe zit dat eigenlijk? Hoe is dat zo gekomen? Wat maakt dat jullie dat zo doen? Welke keuzes liggen eraan ten grondslag? Is dat ècht een goed idee?

Wellicht niet altijd leuk, maar het is wel het begin van bewustwording en verandering. Dit soort vragen maken bespreekbaar waar niet meer over gesproken werd, maken los wat altijd vast zat en kunnen het begin zijn van een route van A naar B. Vanuit vragen kan een nieuw perspectief ontstaan. Niet voor niets is ‘five times why?’ een krachtig hulpmiddel bij kwaliteitsverbetering op basis van Lean en Six sigma.

Ik laat mezelf overigens op dit moment zelf ook met enige regelmaat bevragen door een coach. Vanuit zijn ‘onwetendheid’ zet hij me stevig aan het denken..!

 

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